A billing and coding specialist is reviewing a report from the clearinghouse and notices one claim was rejected due to missing demographic information. What should be the next step?

The next step for the billing and coding specialist in this situation is to resubmit an updated claim. When a claim is rejected due to missing demographic information, it indicates that the necessary details for processing the claim were not complete. Resubmitting an updated claim, which includes the required demographic information, ensures that the claim can be properly reviewed and processed by the insurance company.

It is crucial to ensure that all relevant information is accurate and included when resubmitting, as this can facilitate timely reimbursement for the provided services. Addressing the issue at this stage is more efficient than pursuing other options, such as contacting the patient or filing an appeal, as these would delay the process of correcting the error and could increase the time it takes to receive payment. Deleting the claim is not appropriate, as it eliminates the opportunity to rectify the situation and obtain reimbursement.